Take Two
Ok, so I already posted- and deleted that post for today. I've remembered what I actually wanted to post about. Thank you Lori for commenting on my pretty dull post from earlier.
Last week, I told you all I took my glucose test to check for gestational diabetes. Here's the rest of the story...
I had been fasting since midnight the night before. My appointment was at 8:30 am. I walked in, signed in, and had a seat in the waiting room. It was a very busy day in the midwife's office. Person after person walked in and person after person got ushered back to see the midwives. Finally, at 9:30 I walked up to the desk and informed the lady that I had been sitting there an hour waiting to do my glucose test. She had no idea I was even out there. After a little bit of scrambling, they discovered that somehow, my file had been sent to the bottom of the pile and forgotten about. I was immediately taken care of.
With my first two babies, I always had to wait at least an hour, maybe two for my appointments. Every visit. With my third, it wasn't that bad, but there was usually some kind of wait. With this one, I have never been left out in the waiting room for more than 10 min. I also had to see a different midwife that day instead of the one I usually see. That mixed with some other things and by the time I got home, I told Scott I was ready to find a new care provider, but I didn't do anything about it.
Yesterday, I got a card in the mail from the midwife's office. It was an apology note for misplacing my file and leaving me in the office for an hour along with an Applebee's gift card! It was signed by the office manager. I was shocked! I adored my previous midwife with the last baby, but not one word was ever spoken to me about wait times. I had never seen behavior like this from any kind of Dr.'s office before. It was awesome!
By the way, is anyone as excited as I am that the season premiere of Lost is on tonight?!?!
Sheryl Bane
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Reader Comments (10)
My sis is a doctor and I always tell her my complaints about other places so she'll remain aware of the patients feelings. She atleast "acknowledges" to her patients that she knows they had to wait and that their time is also important. Atleast that's something!
Anyway, hope you are feeling well - glad your glucose test went well - the three hour is HORRIBLE (as I found out with my last child!) Thank GOD everything was ok...well, I've rambled enough - just wanted to comment for once! Look forward to future posts!
Blessings!
Lindsay
We caught Lost. Steve and I are into that show, but think it gets weirder and weirder with every season. Sometimes we get LOST with the plot!!!!
Lori
I watch The Apprentice on Thursday nights...
Caught Lost last night...still not sure what to think of it. It always seems to take me a while to process it all.